faq

FREQUENTLY ASKED QUESTIONS

Don't see your answer here? Email us at info@sidallie.com and we will get back to you within 24 hours. 

Can I return or exchange my order if it doesn't fit or I don't like it?

Absolutely! We want you to LOVE your purchase, but if you don't for some reason, please send back your items back to us. Merchandise may be returned for store credit only within 7 days of the day you receive your package. Items MUST have all original tags attached and will not be accepted if they have been worn, altered or damaged. Merchandise must be NEW, UNWORN and UNWASHED. Footwear returns must be in original shoe box and will not be accepted if the shoe box is taped or altered in any way.
Our return policy is store credit or exchange only.

We do not refund or credit shipping charges.

All sales are final and may not be returned on sale or clearance merchandise; jewelry, lingerie, hats, bodysuits, swimwear, sunglasses, scarves and anything holiday.

 

 Why didn't I get a shipment or order confirmation?

This is usually because you entered the wrong email address on accident. Shoot us an email at info@sidallie.com and we can lookup your order and let you know the status. You might also want to check your junk/spam folder.

How do I track my package?

If you created an account with us you can login and view the status of your order anytime. Whether you created an account or not you should receive an email with your tracking number when it ships. If you didn't receive one, shoot us an email at info@sidallie.com and we will let you know the status of your order.

 How long will it take to receive my order?

Once you receive your confirmation email please allow 1-2 business days for processing at our warehouse. After that it will be 3-7 days to arrive to you.

Can I use more than one discount code?

Unfortunately our website only allows one discount code to be used at a time, so pick the best one!

What countries do you ship to?

At this time we are only shipping to the United States.

Do you have a physical store?

We are mainly an online boutique but we actually do have a very small boutique inside of our sister store la hacienda furniture store where you can purchase everything you see online! It's located at:

3510 us highway 80 e
mesquite, tx 75149
972-285-0717
monday - saturday 11-5p

Will you carry larger sizes?

At this time we usually carry small, medium and large. We hope to carry larger sizes in the near future.